The web portal www.sport-mag.eu, hereinafter referred to as “sport-mag” is owned and managed by the company Sport Brands Distribution SRL, which has the following registration data at the Trade Register: J20 / 1005 / 19.12.2014, CIF RO33918111 , and the headquarters located on Apuseni Street, no. 1, Deva. Phone 0377101448, mail [email protected].
Seller - Sport-Mag company or any other partner.
Buyer - Any person, company or other legal entity that creates an account on the site and places an order.
Goods and services - Any product or service, including the documents and services mentioned in the order to be provided by the Seller, to the Buyer.
Order - An electronic document that acts as a form of communication between the two parties. Following this, the Seller agrees to deliver the goods and services to the buyer, and he agrees to receive these goods and services and to pay their value.
Contract - A document concluded at a distance between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
Account - The section of the site that consists of an e-mail address and a password that allows the Buyer to place an order and that contains information about the Customer / Buyer.
Content - The totality of the information that appears on the site and that can be accessed by using an electronic equipment. Also, the content of any e-mail sent to Buyers by the Seller by electronic means or other available means or to information related to goods / services / tariffs practiced by the Seller.
Intellectual Property Rights, hereinafter referred to as "IPR" - all intangible rights such as know-how, copyright, database rights, design rights, model rights, patents, trademarks and domain name registrations for any of the above.
Specifications - all the information regarding the Goods and Services provided by Sport-Mag, as specified in the Order.
Courier - any person under public or private law who provides express courier services.
By placing an electronic or telephone Order on the website www.sport-mag.eu, the Buyer agrees to a form of communication (telephone or e-mail), through which the Seller carries out your operations.
As soon as the order has been placed, the notification received by the Buyer has the role of information and does not represent the acceptance of the Order.
The contract concluded between the Seller and the Buyer is considered concluded only upon receipt by the Buyer of an electronic notification and / or SMS sent by the Seller at the time the Order was shipped.
The notification received by the Buyer, after making the Order, has the role of informing and does not represent the acceptance of the Order. This notification is made electronically (e-mail) or by telephone.
This contract enters into force upon confirmation of the Order by the Seller. Confirmation is made by phone or electronically (e-mail). The general terms and conditions of sale will be the basis of the Contract thus concluded, in addition to them being the Warranty Certificate issued by the Seller or a supplier.
Extension of the Seller's obligations
In order to satisfy the needs of his clients, the Seller will use his professional and technical knowledge, in order to obtain the result stipulated in the Order. In addition, it will deliver the Goods and Services that meet the requirements, needs and specifications of the Buyer;
All information presented on the seller's sites are informative and may be modified by the Seller, without prior notice. Also, for reasons related to space and consistency of the information structure, product descriptions may be incomplete but the seller makes efforts to present the most relevant information, so that the product is used in the parameters for which it was purchased;
Communication with the store can be done by posting opinions about the services and products offered or through the "contact" section. The seller reserves the right to exclude from the site or ignore opinions or addresses that contain insults or inappropriate language. It also reserves the right to manage the information received, without having to provide justifications for it.
Concession and subcontracting
The Seller reserves the right to assign and / or subcontract a third party for services regarding the fulfillment of the order, with the information of the Buyer, without, however, being necessary its consent. Also, the Seller will always be responsible to the Buyer for all contractual obligations.
Intellectual and industrial property rights (IPR)
The content of the site www.sport-mag.eu, ie texts, images, graphic elements, is entirely the property of Sport Brands Distribution SRL and its suppliers, so it is protected by the Law on copyright and related rights, but also by intellectual and industrial property laws. Therefore, no person can use the content found on www.sport-mag.eu without first having the consent of Sport Brands Distribution SRL. In case of their use without agreement, it is punished according to the legislation in force.
The intellectual property right is understood by the buyer in view of the fact that he has the obligation not to disclose to a third party the information received from the Seller. Also, they cannot be made public in any way, regardless of whether we are talking about publishing them on the internet or in the media.
The name of the site, but also the graphic signs are registered trademarks owned by Sport Brands Distribution SRL, so they cannot be taken over, copied or used, without the written consent of the owner.
Privacy - Advertising
All documents and information of any kind that are provided by the Buyer to the Seller remain the property of the Seller. Also, they can be used only for the execution of the contract and can be disclosed only with the written consent of the Seller and after obtaining a commitment of confidentiality from the recipient.
The Buyer may not disclose, in any way (public, press release, promotional method or any other method of disclosure to other parties) information regarding the order, without the prior consent of the Seller.
Deadlines and penalties
If the terms of delivery and / or start of the Order cannot be observed, the Seller has the obligation to notify the Buyer regarding the estimated term of completion of the delivery. Also, the Buyer has the right to claim additional damages from the Seller, when permitted by law, if the terms established in the Contract have been totally or partially breached by the Seller.
How to place an order:
The visitors of www.sport-mag.eu have at their disposal three ways to place an order, namely:
Order without account - Choose the desired product by clicking "Add to cart" and change the quantity, if you want more products. Also, if you want to buy something else, click the "continue shopping" button or, if you're done, click the "complete order" button. In the order completion page you will fill in the boxes with your personal data. Fields marked with * are mandatory. If you want the invoice for the company, please fill in the fields from the "Legal person" section. Choose the delivery method and the payment method. Check that in the shopping list you have all the products you wanted to buy and check the quantities again. Before sending the order, we recommend that you read the Terms and Conditions. You will not be able to send the order without checking the box accepting these terms and conditions. By pressing the "Confirm order" button you will receive by e-mail the confirmation of the order.
In-store authentication- Add the desired product to the cart, according to the steps above, select the "In-store authentication" option, fill in the fields for the email address and password, select LOG IN and then choose the payment and delivery method. At the end, press the "Confirm order" button.
Create an account - Add the product to your cart, select the "Create an account" option, in case you are not already registered on our website and fill in the form with your personal data. Select the payment and delivery method, and at the end press the "Confirm order" button. You will receive by email a registration confirmation message and a confirmation link through which you activate the created account. After that, every time you want to shop, you just have to log in by clicking the "Login" button on the homepage, fill in your email address and password.
By registering on the site, the customer accepts the usual terms and conditions of purchase. For the registration to be valid, you must complete all the boxes marked with an asterisk. The prices displayed on the site are in EUR and include VAT.
General conditions for product delivery
The estimated delivery date may vary depending on the product, whether or not it is in stock and is displayed on the product page. If the product is not in stock, it will be brought to order, and will be delivered within 5-10 days.
For all product categories, the maximum delivery time is 30 days from the date of order confirmation.
For the products in stock, the delivery will be made according to the Client's option, by Courier or by picking up the products from the company's headquarters. There is an interval of 12-24 hours between the registration of the Order and its taking over by the Courier. Any additional delay will be communicated to the Customer and a new delivery term will be agreed with him, which will not be able to exceed the maximum term provided above.
If the products are unavailable (including if the price or some characteristics of the products have undergone changes subsequent to the confirmation of the Order), www.sport-mag.eu will inform the Customer about the unavailability and the amounts he has paid will be refunded within 14 days.
The customer can confirm the changes regarding the price or the characteristics of the products, thus modifying the initial Order, and www.sport-mag.eu will deliver the products according to the Order thus modified.
When the ordered products are not in stock, the Customer agrees that the Seller will deliver a product with qualities and price equivalent to those requested. If the Customer does not exercise the right to unilaterally terminate the contract within 30 days of receiving the products, the costs of returning the products are borne by www.sport-mag.eu.
All orders placed on the site will receive confirmation within 24 hours. The verification and confirmation of the order will be done by phone or by e-mail. For orders with higher values, please contact us by phone to establish the delivery terms.
If the displayed price is different from the real price
The prices of the products on www.sport-mag.eu are expressed in euro, include VAT and are valid subject to human input errors. If you ordered a product with the wrong displayed price, you will be contacted by e-mail or telephone to validate the order in the new conditions.
The order can be canceled on the email address [email protected] or at the telephone number provided on the site.
The delivery of the orders will be done by DPD CURIER.
For orders over 200 euros, delivery is free, but for bulky parcels or those that exceed the weight of 30 kg, we reserve the right to add an additional transport fee.
The delivery of the order is made in 5 -10 working days, if no other date has been established in advance.
Billing and payments
The prices of the Goods and Services displayed within the site www.sport-mag.eu include V.A.T. according to law.
All information regarding the payment method, the payment term and the price are specified in the Order. The Seller will issue to the Buyer an invoice for the delivered Goods and Services, and the Buyer has the obligation to provide all the information necessary to issue the invoice in accordance with the legislation in force.
Payment can be made in three ways, namely Payment Order (PO), Cash on receipt of the package or online, using a bank card.
The Seller undertakes to bring the Products and Services into conformity, in case the Buyer discovers that the Goods or Services do not comply with the technical characteristics mentioned in the Order. Also, the Buyer benefits from the return of the products in 14 calendar days.
The acceptance process is made only when the Goods and Services comply with the technical characteristics mentioned in the Order.
Exemption from liability
SC SPORT BRANDS DISTRIBUTION SRL does not guarantee that the site, the servers on which it is hosted, or the e-mails sent from sport-mag.eu are free of viruses or other computer components with potentially harmful character, that it does not contain errors, omissions, defects , delays or interruptions in operation or transmission, line failures or any other similar factors. The user uses the site at his own risk, sport-mag.eu being free of any liability for any direct or indirect damages caused by using or accessing / visiting the site or as a result of using the information on the site. SPORT BRANDS DISTRIBUTION is not responsible for errors or omissions that may occur in the drafting or presentation of materials on the site.
SPORT BRANDS DISTRIBUTION does not assume responsibility for the descriptions of the products presented on the sport-mag.eu website, these being made available to SPORT BRANDS DISTRIBUTION by suppliers.
The information included on sport-mag.eu is informative and is made available in good faith, from sources that the Seller considers reliable.
sport-mag.eu reserves the right to cancel Orders for Products and Services that are displayed on the site due to technical errors, or which, due to technical errors, have obviously erroneous / derisory prices for products (prices that may be appreciate as erroneous / derisory any buyer with an average level of training).
Warranty of conformity
The warranty of conformity of the products offered by Sport-Mag, based on the legislation in force. This warranty is independent of the commercial warranty. The warranty of conformity can be from 6 months to 2 years. During this period, Sport-Mag guarantees that the product sold complies with the specifications it has undertaken to sell.
All products that are sold by the site www.sport-mag.eu, except for the resealed ones, benefit from warranty conditions in accordance with the legislation in force and with the commercial policies of the producers. Also, the products are new, come in original packaging and come from sources authorized by each manufacturer.
Warranty certificates are provided by www.sport-mag.eu. If you have not received a warranty certificate, you must report its absence within a maximum of 48 hours from receipt of the goods, at [email protected]. Any subsequent notification will not be considered.
Any complaints will be taken immediately and treated with the utmost seriousness. Also, the customer has the obligation to check the goods for any defects or missing components upon entry into possession. Also, the observed defects or irregularities will be reported immediately to the distributor from whom you purchased the product. The seller reserves the right not to assume responsibility in case of damage to the products during transport.
Complaints and suggestions will send to the email address: [email protected]
In order to benefit from the warranty, the Client has the following obligations:
- The product purchased from www.sport-mag.eu must have been used only for the purpose for which it was designed;
- Follow the instructions for use and use the product according to the instructions imposed by the manufacturer;
- To keep the warranty certificate and the fiscal document with which he bought the product;
- To keep all the accessories that came with the product and to deliver them together with the product under warranty.
The warranty does not cover:
a) defects due to incorrect use of the product
b) defects due to incorrect assembly, or abuse of the product
c) defects due to incorrect storage
d) defects occurred during transport
www.sport-mag.eu does not offer warranties to Customers:
- if the purchased product does not meet the requirements or expectations of Customers;
- after the expiration of the period for which the Seller offers a warranty for the product;
- if the replacement of non-compliant products or components is impossible to ensure, including due to lack of equipment or related technology.
The commercial warranty ensures free repair, from the seller or the manufacturer, based on the warranty certificate issued.
Article 4: Information requirements for contracts other than off-premises contracts and distance contracts:
1) Before a contract, other than a distance contract or an off-premises contract, or any similar offer produces binding effects on the consumer, the professional must provide the consumer with the following information in a visible, legible and easily understandable manner. in which the respective information does not obviously follow from the context:
e) in addition without a mention of an existence of legal guarantees of conformity for products, the existence and the conditions regarding the after-sales services and the commercial guarantees as the case may be;
According to the entry into force of GEO no. 449/2003 regarding the sale of products and the guarantees associated with them can be found in the link: www.anpc.gov.ro
According to the entry into force of Ordinance no. 34/2014 on consumer protection when concluding and executing distance contracts. Any complaints received from clients of legal entities will not be taken into account.
LEGAL ENTITIES BENEFIT FROM 1 YEAR WARRANTY.
Complaints regarding products during the warranty or post-warranty period will be made only by filling in the service form. In order to complete the service form, you must be registered on the site. The service form can be found in the "Customer services" menu.
Only complaints received through the service form will be considered.
If you have problems with an order, which do not seem to be solved by an e-mail or with the person you are talking to, you can contact for a free internal conciliation with Roibu Razvan, e-mail: [email protected]
Product return conditions
The returned products must be in the same condition as on receipt, together with all the documents that accompanied them (invoice, warranty certificate, etc.), without defects (except for hidden defects and except for defects already reported by the customer in correspondence with www.sport-mag.eu). According to the law, the customer is not obliged to return the product in the original packaging. Also, the delivery costs will be borne by the consumer, and the refund of the value of the product will be returned within 14 calendar days from receipt of the product in our warehouse, by bank transfer.
If an order to which a gift product has been offered is returned in full, the customer is obliged to return the gift product in its original, undamaged and unsealed state.
If the product is returned in a condition that does not allow resale as a new product, we reserve the right to refuse the return or to charge a fee (between 10% and 50%) for returning to the original stage (if possible) or, at the customer's option, we will resend the product, at his expense. Suggestions will be sent to the e-mail address: [email protected]
According to the EU legislation, you can return the products purchased from sport-mag.eu within 14 CALENDAR days from their receipt.
According to the entry into force of GEO no. 34/2014, the conditions for returning the products in the 14 calendar days involve completing and sending a withdrawal form, which informs us of your decision to give up buying the product.
More information and the withdrawal form can be found here: withdrawal form
The return form is only a model and is not mandatory.
Damage to products may result in refusal of return. The shipping cost for returning the product is borne by the buyer. If the return is due to manufacturing defects or damage during transport, please contact us within 24 hours of receiving the package.
According to GEO 34/2014, you will receive your money back within 14 calendar days from receiving the withdrawal notification. Refunds may be delayed until the package is received or until you send a confirmation of the shipment of the package, taking into account the nearest date.
According to the law, the money is returned by bank transfer.
According to the law, you can withdraw from the contract by an unequivocal statement, by any method you want: mail, post, telephone, SMS, verbal, etc.
The product can be returned by any shipping method you want (the customer pays the return shipping cost)
The law does not allow the conditioning of the exercise of the legal rights of the clients by the original packaging.
If the product you bought from us no longer works and is still under warranty, you benefit from its repair at no cost.
All you have to do is fill out a service request and you will be contacted by phone by our staff.
Picking up the product is free as long as it is under warranty.
After repairing the product, it will be returned by courier, free of charge.
If you have complied with the conditions of the warranty certificate and the product cannot be repaired, we will replace it or return the value.
After repair, the warranty period will be extended by the number of days it was necessary to repair the product (from the time the product arrived in service until it was repaired).
The ownership over the Goods and Services will be transferred when the Buyer will make their payment, in the location indicated in the order, ie when he will sign the receipt of the transport document provided by the courier or when he will sign the receipt on the fiscal invoice, in case in which the deliveries are made by the Seller's staff.
If the products are delivered by courier, it is not authorized by the Seller to allow the Buyer to open the packages before signing the delivery, but only after signing the delivery and paying the possible value of the products.
The Seller cannot be liable for damages of any kind that the Buyer or any third party may suffer as a result of the Seller's fulfillment of any of its obligations under the Order and for damages resulting from improper use of the Goods and Services after delivery and in particular for the loss of products.
Neither party will be liable for non-performance of its contractual obligations if such non-performance is due to a force major event. Force major is the unpredictable event, beyond the control of the parties and which cannot be avoided.
The parties stipulated in the contract will be considered as independent contractors and neither party will be granted the right or authority to assume or create any obligation on behalf of or to the detriment of the other.
The terms and conditions of this agreement supersede other prior written or oral agreements between the said Parties regarding the subject matter of this Agreement and may only be amended or changed by written agreement signed by both parties.
Registration as a User
To create an account on the site www.sport-mag.eu, the User has the obligation to use a valid e-mail address. Also, www.sport-mag.eu reserves the right to refuse the registration request in situations where it finds that the User has used information inconsistent with reality or that he uses services in a manner inconsistent with normal usage.
The final price paid by the Client consists of the price of the product + the related shipping and / or collection costs. Delivery prices are detailed on the site.
All prices related to products and services sold through the site www.sport-mag.eu are expressed in Euro and contain VAT. 19%.
Processing of personal data (Privacy)
www.sport-mag.eu is registered in the Register of Personal Data Operators.
The categories of personal data processed are: name and surname, sex, date and place of birth, data from civil status documents, telephone / fax, address (domicile / residence), e-mail, profession, job, training, family situation , economic-financial situation, data regarding the owned goods, habits / preferences / behavior, image, voice, geolocation data / traffic data.
When a User creates an account on www.sport-mag.eu, he will receive commercial communications from www.sport-mag.eu, only insofar as he has given his express consent, selecting the appropriate option.
Also, all data collected regarding the newsletter and alerts are confidential, and www.sport-mag.eu reserves the right to select the Users to whom it will send such newsletters and alerts.
According to Law no. 677/2001 for the protection of persons regarding the processing of personal data and the free movement of these data, amended and supplemented, and Law no. 506/2004 regarding the processing of personal data and the protection of privacy in the electronic communications sector, www.sport-mag.eu has the obligation to process in safe conditions and only for the specified purposes the personal data provided by the Users.
The purpose of collecting personal data is: economic and financial management, advertising, marketing, statistics, electronic communications services, informing customers about the status of their account on www.sport-mag.eu, informing customers about the evolution and status of orders.
Through the process of filling in the forms on the site by the Users, the Buyer gives his unconditional acceptance that these data be included in the database of www.sport-mag.eu and with the use and processing by www.sport-mag.eu, affiliates and their collaborators for carrying out the activities listed above, including, but not limited to, marketing, courier, payment / banking service providers.
Customers are guaranteed the rights provided by Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, namely the right to information, the right to access data, the right to intervene, the right to object, the right not to be subject to an individual decision, the right to go to court in case of violation of his rights. Customers have the right to request the total or partial deletion of personal data. The client can request any of the rights listed above based on a written request, signed and dated, submitted to the headquarters of Sport Brands Distribution SRL.
The refusal to provide this data determines the impossibility of honoring the Orders.
If the Customer modifies, by using the forms on the site, the personal data already delivered to www.sport-mag.eu and there are ongoing Orders, the Orders keep their data from the moment of placing the Order and the delivery of the products will be done taking consider the newly modified data.
www.sport-mag.eu does not request from its Users by any means of communication (phone / e-mail, etc.) confidential information, data about bank accounts, personal passwords, etc. If the User discloses them to third parties, he bears full responsibility for his actions. Thus, in cases of disclosure of such data, the User cannot hold liable sport-mag.eu for any damage.